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Stay ahead. All Blogs Case Studies Healthcare Insights Videos Whitepapers Glossary Linkedin Instagram-Icon Facebook-Icon Youtube-Icon Business outcomes that underpin your growth Watch video Careers Experience new world of work Life @ ResultsCX Our Values Explore Opportunities United States Honduras Mexico Philippines Bulgaria India Linkedin Instagram-Icon Facebook-Icon Youtube-Icon ESG For a better tomorrow Environmental, Social, And Governance Corporate Social Responsibility R.E.A.L. Women Linkedin Instagram-Icon Facebook-Icon Youtube-Icon Why ResultsCX The ResultsCX differenceOur Story Leadership R.E.A.L. Women Technology & Security Technology Partners Awards News Christopher Lillis Linkedin Instagram-Icon Facebook-Icon Youtube-Icon Values that guide our teams everyday Watch video talk to us GPTW_bg-min.webp ResultsCX named Horizon 1 Disruptor in HFS Horizons: Customer Experience Service Providers, 2024 Report. VIEW PRESS RELEASE Next NelsonHall GPTW_bg-min.webp ResultsCX Named Major Player NelsonHall NEAT 2024 CXM Services Transformation LEARN MORE Next Next-Gen CX GPTW_bg-min.webp Design next-gen customer experiences With data-driven strategies, digital-led solutions, and the human touch WATCH VIDEO TALK TO AN EXPERT Next CX at Scale GPTW_bg-min.webp Outstanding CX delivered at scale Global footprint, regional engagement hubs, and local experts LEARN MORE Next People Centric GPTW_bg-min.webp High performing, people-centric culture Shaping exceptional employee experiences for the new world of work WATCH VIDEO Next GPTW GPTW_bg-min.webp We are one of the world’s best workplaces LEARN MORE Next Proud Sponsers GPTW_bg-min.webp Proud sponsors of Olympic Champion Chris Lillis Gold-winning aerial skier at the 2022 Winter Olympics LEARN MORE Next Horizon 1 Disruptor Customer experience (CX) is everything. The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact. For more than three decades, we’ve been helping global brands capture the value of exceptional customer experiences. Whether it’s designing CX strategies aligned with your objectives or deploying digitally influenced customer journeys, our holistic approach drives measurable outcomes. By blending skilled people with industry-specific processes and advanced technologies, our solutions create strategic business impact – helping you drive differentiation and build competitive advantage across three major pillars. #ResultsMatter Revenue Acceleration . Cost Optimization . Enhanced Experience . Industries Healthcare Deliver compassionate customer-centric support, elevate the member and patient journey Media Build digitally influenced journeys, deliver differentiated experiences, gain competitive advantage Telecom Drive innovative telecom experiences with customer-centric omnichannel support Fast Growth Technology Deploy next-gen experiences for superior customer retention, monetization, and growth Retail Meet customers where they are, increase satisfaction, and amplify revenues Banking, Financial Services & Insurance Harness secure digital-first customer support, drive loyalty and growth Explore what’s possible CXM’s Coming of Age: Skin in the Game” Taking Center Stage Vikash Jain, MD & Senior Partner, BCG speaks to Rajesh Subramaniam, MD & CEO, ResultsCX CXM’s Coming of Age: Skin in the Game” Taking Center Stage Download Whitepaper We help over 75 global brands accelerate revenue, optimize cost, and enhance customer experience #ResultsMatter VIEW ALL CASE STUDIES Case study Digital CX Transformation Saves Financial Services Client $1 Million Annually Case study AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge Case study Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Conversational AI and Analytics Case study Analytics Boosts Customer Retention and Increases Annual Revenue by $1.25 Million for Streaming Media Giant Case study Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment Case study Health Insurer’s Member Service Plan Boosts NPS 12% with Analytics Case study Outbound Offers Convert Initially Rejected Cable Customers and Improve NPS by nearly 60% Case study Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90% Case study Appointment Setting Campaign for Health Plan Exceeds Goal by 45%, Supporting Better Outcomes Case study Outbound Program for Telecom Provider Increases Sales by 80% Turn your CX vision into reality Explore Solutions Turn your CX vision into reality Close Revenue Acceleration Turbocharge sales with omnichannel engagement and analytics. Maximize revenue opportunities at every stage of the customer journey. Cost Optimization Deliver best-in-class customer service while optimizing support costs. Drive process excellence and boost agent effectiveness. Enhanced Experience Integrate digital and voice engagement to create customers for life. Help customers connect with your brand on their terms. CX Transformation Advanced Analytics Improve CX outcomes with Interaction and Performance analytics Business Process Optimization Streamline contact center operations, improve customer satisfaction and loyalty Business Transformation Fuse digital technologies with analytics and process expertise to drive CX success Customer Journey Mapping Chart the customer journey, close gaps, elevate the experience Data Visualization Take a data-driven approach to driving CX excellence Speech Analytics Capture the voice of your customers and empower your agents Insights Discover new ideas, solutions, and perspectives Explore Resources Whitepaper Date May 25, 2023 Download Whitepaper Brands Without Effective Digital CX Risk Irrelevance Brands Without Effective Digital CX Risk Irrelevance Resources Whitepaper Date May 25, 2023 Download Whitepaper Whitepaper Popup for Contact Form 7 required the Contact Form 7 plugin to work with. May 25, 2023 Resources Whitepaper Date May 22, 2023 Download Whitepaper Creating the Most Secure Outsourcing Environment Possible Creating the Most Secure Outsourcing Environment Possible Resources Whitepaper Date May 22, 2023 Download Whitepaper Whitepaper Popup for Contact Form 7 required the Contact Form 7 plugin to work with. May 22, 2023 Play Video Get Your Data Working For Your Business Play Video Video May 21, 2023 Creating a Secure CX Work-at-Home Environment: 7 Essential Guidelines Blog...